Customer: Please delete this entire web page, we don't need it any more.
Me: Are you sure you want to delete this entire page? It has links to A, B, C, D, E, and F. Are you sure that I can delete all of that??
Customer: Oh, goodness no! Just delete A & B. Keep the rest. Sorry about that.
Me: Okay. I deleted A & B.
[next day]
Customer: I see that B has been deleted. Did you do that when you were deleting A?
Me: You asked me to delete A & B. That's what I did.
Customer: Oh, I meant delete A and keep B. Sorry about that. Can you fix that?
Me (to myself): Hrrmph.
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